Patients are at the heart of everything
we do

At Galapagos, we put patients’ care and well-being first and foremost. Our goal is to expand and improve patients’ quality of life through life-changing science and innovation. Discover how we are committed to pioneering for patients, with patients!

Our commitment to patients and carers

We firmly believe that through collaboration, we can create a better future for all. That’s why we work hand-in-hand with patients to unlock new treatment solutions that can transform the lives of people living with inflammatory diseases and cancer and help them better manage their conditions.

We want to empower patients and caregivers by giving them a voice as we continually strive to push the boundaries of medical research.

This is how we do it

The Patient Partnership Charter

Heidi Muller

Patient Advocacy Lead

The Patient Partnership Charter is a shining example of the power of co-creation between industry and the patient community. Patients have been at heart of the development process, from the inception of the strategy to its execution, ensuring that their needs and expectations have been taken into account throughout.


In a continued effort to put patients at the heart of everything we do, we established the Patient Engagement Council (PEC) in June 2022. This council consists of patient organization representatives and independent patient advisors who co-created our Patient Partnership Charter. It serves as a consultative body and knowledge exchange platform to advance patient engagement-related topics. The insights collected through this platform inform various strategies and tactics across a number of departments at Galapagos.

We work with patient organizations with a shared goal:
To empower patients and ensure their voice is heard at all levels

Bridging the gap

How we connect employees and patients

At Galapagos, we also create opportunities for our employees to connect directly with patients. This not only drives a better understanding of patient’s experience and journey in living with and managing a particular disease, but also creates a sense of purpose for our employees.

One of the ways we do this is through internal ‘Meet the Expert’ sessions that we we host on an ongoing basis in partnership with various patient organizations.

Here’s what some of our employees sAY about these sessions

This is really valuable. You learn a lot

It is giving me the opportunity to put everything I do into perspective

I felt I had real insights into the diseases.

This is really valuable. You learn a lot.

Request Medical Information

Do you have a question for us?

Galapagos’ Medical Information department provides information on Galapagos medicines in response to unsolicited requests. Our responses to patients, caregivers and patient organizations are based on publicly available information, including the Patient Information Leaflet.

As a regulated function, Galapagos’ Medical Information is not allowed to provide you with any personal guidance or advice about the management of your condition, or your suitability for participation in one of our clinical trials. Please speak to your doctor as she/he will be familiar with your medical condition and history, and is in the best position to provide you with advice about treatment options.

Transparency as a guiding principle

As a science-driven biotech, we have always worked closely with a variety of stakeholders in the scientific and healthcare sector, including Patient Associations. We are proud of our collaborative spirit and will remain transparent about our research and business practices to our stakeholders.