Thank you for your interest in Galapagos and for visiting our global Twitter page! We created a space where we could share regular updates directly with you about our company and its activities. We also want you to be able to start a conversation with us, as well as having a channel where we could voice our ambitions, interests and views. That is why we have created our @GalapagosGlobal Twitter channel.
As a biotech company aiming to bring innovative treatments to patients, health and wellbeing is at the heart of what we do. Therefore, it is our responsibility to ensure that our communication meets all applicable ethical, legal and regulatory standards.
To help you understand how we use our Twitter account, we have created the following guidelines.
We share updates and news about Galapagos on our Twitter page and invite you to share your views with us and the Twitter community. However, below are reasons why we might:
Your comment references products.
In order to follow the regulations that govern our industry, we need to ensure that any comment(s) (positive or negative) referencing pharmaceutical brands and/or products from any company (including our own) is / are reported to Twitter and we may have to block you. Galapagos does not view Twitter as a forum for product inquiries. For medical information inquiries regarding Galapagos products, please contact email@example.com.
Your comment references adverse events.
It is our responsibility to monitor the effects of our products after they have been licensed for use too, especially in order to identify and evaluate potential adverse events. If your comment(s) mention(s) adverse events linked to a Galapagos product, our social media team will report this within 24 hours to our Pharmacovigilance team for processing. Note that they might reach out to you to obtain more information. If you want to report an adverse event, we kindly ask you to send the relevant information to the Global Patient Safety team of our partner Gilead Sciences: safety_FC@gilead.com.
Your comment contains offensiveness.
Should you reply to, or @ mention @GalapagosGlobal, please ensure your Tweets do not contain foul language or topics that do not relate directly to Galapagos or the communities it serves. At Galapagos we have a zero-tolerance policy towards inappropriate content that may include vulgar language, personal attacks of any kind or offensive terms aimed at ethnic, racial, religious, age or gender orientation groups. We ask everyone to respect one another and to treat each other with dignity.
Your comment includes medical advice.
We appreciate everyone’s comments, however, we cannot allow unverified medical advice, which could have serious implications. We recommend contacting your healthcare professional for all your medical questions or concerns. For medical inquiries regarding Galapagos products, please contact firstname.lastname@example.org.
Your comment(s) include(s) confidential information.
If you have access to confidential information of Galapagos or a third party, we ask you to refrain from sharing this information publicly.
Should we take action on your comment(s) and the reason is not mentioned above, please do not hesitate to contact us. We are happy to discuss the case with you. We will ensure that the above list stays updated. We thank everyone in advance for their cooperation.